Answers to frequently asked questions can be
found below. If you require further assistance or advice regarding any of our
products, please do not hesitate to
contact us.
Sales, Billing, Credit Card Processor, etc.
Question: How Do I Place An Order? Answer: You can place your order securely online using our automated order system by click in the "Order Form" button to the left then choose the plan that you would like to purchase and fill all information.
Question: How Long Does It Take To Open An Account? Answer: Our account set up system is completely automated, Most type of plans create instantly (zero to 30 minutes), but in some cases it will take almost 2-6 hours but no more than 12 hours.
You will be sent an activation notice (also known as Welcome Message) by email containing your username, password and everything you need to get started, you can begin to use your account immediately after receiving our welcome message.
Question: How Do I Pay For My Account? Answer: We accept Visa and MasterCard thru our secure credit card processor, alternatively you can pay by PayPal.
Question: What Is The Minimum Billing Cycle? Answer: The minimum billing cycle for most of our hosting plans is one year.
You may order or renew a yearly plan from 1 to 10 years.
All hosting accounts must be renewed manually, We do not store your credit card information.
Question: What Happens After The First Year ? Answer: We will send you some renewal alerts on 90, 60, 30, 15 and 3 days before expiry date, If you don't renew the account it will expire and suspended, You have the right to renew it for 30 days, Otherwise we will terminate the account.
Question: Do You Offer Credit Facilities? Answer: No, under normal circumstances all products must be paid for at the time of purchase. Exceptions may be made for larger customers or those who want to host a high ranked web site. Please contact us to discuss this.
Question: What Currencies Can I Pay In? Answer: Hosting Account Service trades in United States Dollars (USD). All prices are quoted and all orders will be billed in USD.
Most credit card accounts in currencies other than USD can however be used to pay for products in USD. In this case, the amount in your local currency that your card issuer bills you will be based on the current exchange rate.
Question: Is price different for individuals and business users? Answer: No. Our prices are fixed for rest of peoples, However you have to be agree to our terms and conditions.
Question: I would like to upgrade/renew my hosting account, But I don't know how? Answer: You may upgrade your account at Upgrade/Renew Center
Question: How can I change my account's domain name? Answer: You may do it at the Upgrade/Renew Center.
Question: How can I change my account's user name? Answer: Unfortunately username is the only part of each account which we can't change.
If you're requesting that because of email address you may simply create a mail box with your favorite local part at 'Add/Remove/Manage Accounts' section in CPanel. Don't forget to check this new email using full email address as username.
Question: How can I change my account's contact Information? Answer: You may do it at the Upgrade/Renew Center.
Question: I've ordered some additional features, When I can see them on my account? Answer: It depends on your order and account:
- If you have a reseller account changes will apply manually to your account within 6 hours.
- If you ordered a unique IP address we will assign it to your account within 6 hours. Please note that it will bring your site down for almost 4 hours for DNS propagation.
- All other features will apply automaticaly within 30 minutes and you will receive a confirmation.
Service and Technical Questions
Question: Do you put ad banners on your client's sites? Answer: No, no banner, no ad, no pop-up, no advertising in any manner.
Question: Do you support custom CGI directory? Answer: Yes. You have your own cgi-bin directory and can run your scripts.
Question: What type of CGI can be allowed? Answer: Perl 5 and PHP4, for more information about exact versions of these languages please see our plans and prices page.
Please make sure that you read our Acceptable Use Policy before attempting to use a CGI script.
Question: Do you have "sendmail" program? Answer: Yes. As you may see in our welcome message address to sendmail program is /usr/sbin/sendmail
Also you can use our form processor CGIs from CPanel.
Question: I recently change my Name Servers with my registrar, But I can't see my site, why? Answer: Well, DNS propagation may take 24 to 72 hours to be completed. In the mean time you can upload your site using provided temporary addresses in our welcome message and wait for DNS update.
Question: What a "Park Domain" means? Answer: Domain Parking means you may park a secondary domain over your current hosting account, in this case both domains will show the same contents.
In addition, email configuration will be separated in each domain and both of them can be managed in hosting control panel (cpanel).
Question: What a "Addon Domain" means? Answer: Addon Domain means you may park a secondary domain on one of your subdomains of your current account. So this secondary domain will shows contents of the assigned subdomain.
Like Park Domain you may manage mail configuration of each domain separately.
Question: What is the different between Park Domain and Addon Domain? Answer: Park Domain service will shows contents of your web site on both of domains (primary domain and secondary), but Addon Domain will show contents of the assigned subdomain to secondary domain.
Question: What a Unique IP Address can do for me? Answer: With a Unique IP Address you will be able to access your site either by it's domain name or with its IP address.
If you have a serious business and want to get better ranking on search engines this can be helpful.
Also if you wish to have a SSL Certificate and access to your site using https:// this will be a must.
Question: I wish to access to my site using https:// how can I do that? Answer: You need a Unique IP Address which you may order it online at our site.
Then we need some information about you and your company to create a CSR key, you must provide this key to SSL Provider, probably the cheapest one is InstantSSL.
With CSR key you may purchase a Secure Certificate, they will provide a key to you, you must forward it to us and we will install it on your account, Then your visitors can access to all or some parts of your site using https:// which is a secure connection.
Question: How do you calculate bandwidth usage? Answer: We calculate bandwidth usage base on Web, Mail, FTP and other ports usage. Usually 97% of usage is belong to Web, Mail and FTP.
Question: What will happen to my site if I exceed bandwidth limit? Answer: If you exceed bandwidth usage your site will be suspend until you buy more bandwidth or reach end of the month.
Question: I have just created a new mail box in cpanel, how can I check and use it? Answer: You may check your default email address by providing your username and password to your email client or web-mail, but for other created email accounts you have to use complete email address as username, for example "mynewemail@mydomain.com" as username with its password.
If your mail client does not accept @ in username part trt "+" instead, i.e. mynewemail+mydomain.com
Question: Why my disk usage is more than size of my web files? Answer: In addition to your own web files there are other files that store in your account, such as your mail boxes, usage statistics and some other small files. Also if you use FrontPage please note that FrontPage spare lots of space, usually if you have a 10MB site then FrontPage will spare almost 4MB of space!
If you didn't touch the account and it filled by its own two comon cases may happened:
1. Mail boxes - If you don't check and delete emails from server they will fill your space.
2. Statistic programs - They store in /tmp folder of your account, If you don't need them you may just purge them all using "Disk Cleanup" in CPanel.
Question: I check my email every day, but it's now over quota! why? Answer: If you don't delete your emails from mail boxes they will remain in your space and make it full, after that no other email can be stored and your emails will be rejected. You may delete them from either web based email system or your pop3 client.
Usually it's a default option to delete email in pop3 clients such as Outlook Express. You may find it in account area.
Question: I would like to upload using FrontPage, How can I do that? Answer: If you wish to upload using FrontPage, first you have to install FrontPage extensions in hosting control panel, then your DNS must be updated and you must be able to see your site using its internet address (www.your_domain.com) in browser. Now you may publish your site using http://www.your_domain.com,
Question: If some one try to see one of my folders your server will show the contents of that folder in directory structure. How can I protect them? Answer: You may do it in 3 different ways:
1. You may do it from Index Manager section of control panel.
2. Use .htaccess files in each folder if you are familiar with this type of Unix/Linux access control system.
3. Put an empty index.htm file in each folder you want to protect. Also you may put some warning messages in this index.html page.
Ports will be the standard ports, 110 for POP3 and 25 for incoming.
Please note that some internet service providers does not allow users to send email using an external server, in that case you can receive emails but can not send, In most cases using port 26 instead of standard port 25 will fix the problem.
Question: I can receive my emails but can not send! Why? Answer: Try:
1. Turn on the 'outgoing authentication' and login with your password on send mail.
2. This could be your ISP, Use port 26 instead of standard port 25 to send mail.
